FAQs

Q: Is Paracare replacing the GP and the Hospital?

A: No. Paracare works with the GPs by providing regular observations and reports that the GP can use to prescribe medications and develop management plans, allowing the patient to stay at home if safe to do so. We serve as the GP’s operators onsite, escalating those that require further assessment to either the GP or hospital, and treating what we can in the home.

Q: What if our clients need care outside of those weekly/twice weekly visits?

A: The service is funded through Medicare’s chronic disease items, NDIS plans or by the patient’s home care government funding, NOT paid out of pocket by the facility or patient.

Q: Can Paracare operate across multiple facilities?

A: Yes. Paracare can manage multiple facilities with a rotating roster of paramedics, we can have more frequent assessments at request and even provide a form of same day telehealth.

Q: Do you provide emergency care?

No, for anything life threatening or requiring transport, NSW Ambulance should still be called, we exist to fill the space between those patients who have chronic health conditions, and or those who develop minor health issues that require assessment, and can be treated within the home. We always encourage you to call NSW Ambulance if you are acutely concerned for the patient's wellbeing.

Q: Are all Paracare staff qualified?

Yes, all our staff are qualified and currently practicing NSW Ambulance paramedics who have a passion for helping the most vulnerable demographics within our community. Providing our staff with a deep understanding of the emergency healthcare field, and which patients can be well managed in their home safely.

Q: What kind of reports are generated?

A: Each resident receives an individualized assessment report with vitals, observations, and recommendations shared securely with their GP. This report will be very similar to the NSWA paperwork but be much more thorough, playing a part in establishing the baseline of the patient when NSWA attends or when handover occurs between staff handovers.

Q: Who pays for the service?

We are on call for your facility, any concern/change to patient behaviour detected by your team, give us a call at our dedicated line and we will conduct a telehealth with consultation with our team GP, either escalating immediately to NSW Ambulance, or sending a Paracare paramedic to your facility to rapidly treat the patient immediately.